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Terms of Service

Effective July 9, 2026

These Terms of Service (“Terms”) are a binding agreement between you (and the organization you represent) and VectraSEO LLC, doing business as Steada (“Steada,” “we,” “us”). They govern your access to and use of our website and managed Valkey service (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of an organization, you represent that you are authorized to bind it, and “you” includes that organization. You are responsible for activity under your account and for keeping your sign-in methods (magic links and passkeys) and access tokens secure.

2. The Service

Steada provides managed, Redis-compatible Valkey databases and related tooling. The Service is offered on an evolving basis: we do not currently commit to a formal service-level agreement (SLA) or uptime guarantee, and we may add, change, or discontinue features. We will use reasonable efforts to notify you of material changes that adversely affect you.

3. Your data and content

You retain all rights to the data you store in your databases (“Your Content”). You grant us a limited license to host, process, transmit, and back up Your Content solely to provide and support the Service. You are responsible for Your Content, for having the rights to store it, for maintaining your own backups, and for not storing regulated, unlawful, or highly sensitive data except as expressly agreed in writing.

4. Acceptable use

You agree not to, and not to allow others to:

  • use the Service for any unlawful, infringing, deceptive, or harmful purpose;
  • store or transmit malware, or content that is illegal or violates others’ rights;
  • attempt to gain unauthorized access to, disrupt, or degrade the Service, its infrastructure, or other tenants;
  • circumvent usage limits, isolation, security, or authentication controls;
  • resell or provide the Service to third parties except as permitted by us; or
  • use the Service to send spam or to abuse shared resources.

We may suspend or limit the Service to investigate suspected violations or to protect the Service and its users.

5. Subscriptions, billing, and cancellation

  • Plans and pricing. Paid plans are billed as monthly subscriptions through our payment processor, Stripe. Prices are shown before you subscribe. Applicable taxes are calculated at checkout.
  • Payment before provisioning. Provisioning paid resources may require an active subscription in good standing.
  • Automatic renewal. Subscriptions renew automatically each month at the then-current price until you cancel. By subscribing, you authorize us (through Stripe) to charge your payment method on each renewal.
  • Cancellation. You can cancel at any time from the billing portal in your dashboard. Cancellation stops future renewals; your subscription remains active through the end of the current paid period, and it is not automatically renewed thereafter.
  • Refunds. Except where required by applicable law, payments are non-refundable and we do not provide refunds or credits for partial billing periods.
  • Failed payments. If a payment fails, we may retry, and we may suspend or terminate paid resources if the balance remains unpaid.
  • Price changes. We may change prices; changes apply to renewals after we give you reasonable advance notice.

6. Term and termination

These Terms apply while you use the Service. You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, create risk or legal exposure, or if we discontinue the Service. On termination, your right to use the Service ends and we may delete Your Content after a commercially reasonable period, subject to legal retention requirements. Provisions that by their nature should survive (including ownership, disclaimers, limitations of liability, and governing law) survive termination.

7. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that data will not be lost. You are responsible for maintaining your own backups.

8. Limitation of liability

To the maximum extent permitted by law, Steada and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service. Our total liability for any claim relating to the Service will not exceed the amounts you paid us for the Service in the three (3) months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

9. Indemnification

You will defend, indemnify, and hold harmless Steada from claims, losses, and expenses (including reasonable legal fees) arising from Your Content, your use of the Service, or your violation of these Terms or applicable law.

10. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. You and Steada agree to the exclusive jurisdiction of the state and federal courts located in Pennsylvania for any dispute not otherwise subject to a separate written agreement, and each party waives any objection to venue there.

11. Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide notice and update the effective date above. Your continued use of the Service after an update means you accept the revised Terms.

12. Miscellaneous

These Terms, together with the Privacy Policy and any order or plan you accept, are the entire agreement between you and Steada regarding the Service. If any provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control.

13. Contact us

Questions about these Terms? Contact us at support@steada.dev.

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